If your account was blocked, you will immediately receive an email explaining how to resolve the issue. Contact your dedicated account manager or Bright Data’s compliance team at firstname.lastname@example.org. To reinstate your blocked account, you will need to provide the following:
Non Registered Companies
- A company registration form
- A photo of the flagged payment method
An account is blocked due to billing issues for one of the following reasons:
- A discrepancy between payment method and personal details
- The user has logged in from a country that differs from where the credit card is from
- Too many attempts to process a declined payment
- Failure to authenticate a credit card payment using 3D secure
To add an email address to invoice recipients list, please follow the below guide
Click the "Billing" button on the Control Panel sidebar
Click on "More ..." button on the top
In the opened menu, select "Invoice recipients"
Inside the opened "Invoice recipients" screen, click on the "+ Add new recipient" button button
Add name and email address
Click on the "Add" button
If you have remaining funds in your balance during a month in which you were inactive, you will not lose your balance, but will be charged to bring that balance up to the minimum monthly commitment on the 1st day of the next month.
To ensure that your account is never suspended, we highly recommend that you use our automatic recharging option. It can be activated in the “billing” section of your account and ensures uninterrupted service. Auto recharge starts to work when your available balance drops below 85% of the total account balance. The amount set is entirely up to you and can be of any denomination.