Account Management

If your account was blocked, you will immediately receive an email explaining how to resolve the issue. Contact your dedicated account manager or Bright Data’s compliance team at compliance@brightdata.com. To reinstate your blocked account, you will need to provide the following:

• Registered Companies
• Non Registered Companies

An account is blocked due to billing issues for one of the following reasons:

• A discrepancy between payment method and personal details
• The user has logged in from a country that differs from where the credit card is from
• Too many attempts to process a declined payment
• Failure to authenticate a credit card payment using 3D secure

• Visit https://brightdata.com/cp/setting/auth.
• In the “Setup a password” section, enter your desired password.
• Ensure your password includes digits, uppercase and lowercase letters, and at least one special character.
• Confirm your password by re-entering it.
• Click “Save password.”
• If prompted, enter your 2FA code to verify the action.

To add an email address to invoice recipients list, please follow the below guide

If you have remaining funds in your balance during a month in which you were inactive, you will not lose your balance, but will be charged to bring that balance up to the minimum monthly commitment on the 1st day of the next month.

To ensure that your account is never suspended, we highly recommend that you use our automatic recharging option. It can be activated in the “billing” section of your account and ensures uninterrupted service. Auto recharge starts to work when your available balance drops below 85% of the total account balance. The amount set is entirely up to you and can be of any denomination. You can find the auto recharge section here.