Bright Data HTTP Errors

HTTP Header Fields

The following fields are returned upon and HTTP or HTTPS requests:

FieldDescriptionExamplesREST API Field Name
HTTP ErrorThe protocol error numbers404 or 502status_code
x-brd-err-codeBright data module and error code numberclient_10001error_code
x-brd-errorBright data main error messageAuthentication failederror
x-brd-err-msgBright data elaborated message and actionsAuthentication failed. Check your credentials or your account status in https://brightdata.com/cp/settings/billingerror_message

Getting HTTP header fields

Testing from command line

To view and test your settings, or restoring an issue, you can run a curl command from your shell prompt and add the option flag -v or i. These flags will run curl in verbose mode and print out the header fields, including the custom error code and message.

curl -v [rest of curl command options]

To see a more compact view with the header fields response only use the -i option for curl:

curl -i [rest of curl command options]

Alternatively, you can use the nc command to get the fields printed to screen:

echo "[tcp nc inputs]" | nc -C -v brd.superproxy.io 33335
nc inputs may include “empty” lines, those are essential for correct testing using nc command

curl Command snippet

curl command snippet, with all required zone parameters is available in the Overview tab in Bright Data control panel for the zone you are working on.

Accessing via programming language

Bright Data HTTP header fields can be accessed thru your programming language, as any other HTTP header field.

Accessing via Bright Data’s Proxy REST API

Bright data offers a REST API to access its proxy networks as well as the Unlocker product and our SERP for targeting search engines. The error field names are slightly different , yet the content is identical.

Example response:

"status_code": 407,
"status_message": "Proxy Authentication Required",
"error": "Proxy Authentication Required",
"error_message": "No proxy credentials provided. Please add credentials and try again.",
"error_code": "client_10010"

Error Catalog

HTTP Error 400

When Using the Data center/ISP or gIPs products with the -ip-x.x.x.x targeting flag, the error code 400 can appear in case the IPs under your zone has been refreshed, removed, or simply changed due to system updates

This error typically arises after your BrightData account has been recently suspended. An automatic suspension occurs if your account balance becomes negative. If the suspension extends beyond 24 hours, the static allocated IPs will be released from your account. Upon reactivation, the reallocated IPs may differ from the original ones, thus if the previously allocated IPs are still being targeted - this error is thrown.

Whenever this error appears, you should go to your Bright Data Zones page, and view the updated list of IPs relevant to this zone.

x-brd-err-codex-brd-errorx-brd-err-msg
client_10060Proxy Error: ip_requested_not_allocated_by_customerRequested IP ##.##.##.## is not allocated to this zone. Select an IP that is allocated to this zone or skip the -ip parameter in proxy username

HTTP Error 407

If you get HTTP error 407, this implies there is an error in authentication. This can be due to incorrect credentials or due to your account being suspended.

x-brd-err-codex-brd-errorx-brd-err-msg
client_10000Authentication failedInvalid authentication: check credentials and retry. Bright Data credentials include your account ID, zone name and password
client_10001Invalid AuthInvalid authentication: check credentials and retry
client_10010Proxy Authentication RequiredNo proxy credentials provided. Please add credentials and try again.
client_10020Account is suspended. Login to brightdata.com/cp/setting/billing to activate your accountAccount is suspended. Login to https://brightdata.com/cp/setting/billing) to activate your account
client_10030Authentication failedYou are not allowed to access our API via this IP. Please verify your settings or whitelist this IP.
client_10040KYC Required. Please visit http://brighdata.com/cp/kyc and ensure you are verifiedKYC Required. Please visit http://brighdata.com/cp/kyc and ensure you are verified
policy_20120IP parameter <IP> is incorrect, use correct format in the IP parameterIP parameter <IP> is incorrect, use x-luminati-ip header format in the IP parameter

HTTP Error 401

x-brd-err-codex-brd-errorx-brd-err-msg
client_10050Auth failed: IP blacklisted [IP]Auth Failed IP blacklisted: [IP]. Check FAQ: how to blacklist/whitelist ips and domains? to resolve

HTTP Error 403

x-brd-err-codex-brd-errorx-brd-err-msg
client_10070No ProtocolProtocol was missing from original request. Please add either HTTP or HTTPS and retry.
client_10080No Destination HostNo destination host. Destination host is missing or incorrect. Check your request parameters and try again
client_10090You are trying to use Scraping Browser zone as regular proxyYou are trying to use Scraping Browser zone as regular proxy. A browser should be used to access this zone. See https://docs.brightdata.com/scraping-automation/scraping-browser/introduction for information on how to access your scraping browser zone
policy_20010Bad protocolThe protocol you are using to access our proxy is not supported. Bright data supports HTTP, HTTPS & SOCKS5 upon special approval. Please fix your protocol and try again
policy_20020Bad portBad Port used. Ports we support: https://docs.brightdata.com/proxy-networks/faqs#how-to-see-supported-ports-and-protocols
policy_20050Forbidden: target site requires special permission. Contact BrightData for assistanceForbidden: target site requires special permission. You are trying to access a target site which is not permitted by our compliance policy. In order to gain access you may need to undergo a KYC process, you can do so by filling in the form: https://brightdata.com/cp/kyc&#xA;If you have already completed the KYC approval, please contact your account manager for further details.
policy_20051Forbidden: target site requires special permission. Contact BrightData for assistanceForbidden: target site requires is a government site and requires special permissions to access. In order to gain access you may need to undergo a KYC process, you can do so by filling in the form: https://brightdata.com/cp/kyc&#xA;If you have already completed the KYC approval, please contact your account manager for further details.
policy_20080Forbidden: request needs to be made using residential networkForbidden: You are accessing a domain which is not permitted to access by Bright Data Datacenter or ISP networks. Please retry your request using a Residential network zone.
policy_20090Forbidden: requests to this domain are blocked using the proxy networks, please get access via a Web unlocker zone or IDE tools, or contact your account manager to assistForbidden: requests to this domain are blocked using the Datacenter, ISP and Residential proxy networks, please get access via a Web unlocker zone or IDE tools, or contact your account manager for further assistance
client_10130Forbidden: this super proxy is allowed to be used only for China domains via China peers. Otherwise use brd.superproxy.io. For more details review the following: https://docs.brightdata.com/proxy-networks/mobile/faqs#how-to-browse-chinese-sites-by-using-chinese-residentials-ipsForbidden: this super proxy is allowed to be used only for China domains via China peers. Otherwise use brd.superproxy.io. For more details review the following: https://docs.brightdata.com/proxy-networks/mobile/faqs#how-to-browse-chinese-sites-by-using-chinese-residentials-ips
policy_20030Forbidden: target blockedForbidden: You tried to target www.somehost.com but got blocked. It can be related to your blacklist or whitelist settings or the target site is not allowed by Bright Data policy. Read more: https://docs.brightdata.com/proxy-networks/faqs#what-is-error-code-403
policy_20000Access denied: <URL> is classified as <category> and blocked by Bright DataAccess denied: %URL% is classified as %CATEGORY% and blocked by Bright Data as it might breach Bright Data usage policy. For more details review the following: https://docs.brightdata.com/proxy-networks/residential/network-access#residential-proxy-network-policy
policy_20230Country %COUNTRY% is not permitted for targeting, please modify to a different countryCountry %COUNTRY% is not permitted for targeting, please modify to a different country
policy_20240Proxy port %PORT% is restricted. Contact Bright Data supportProxy port %PORT% is restricted. Contact Bright Data support

HTTP Error 429

x-brd-err-codex-brd-errorx-brd-err-msg
client_10110Your limited trial mode account exceeded the allowed rate limits. Add payment method to receive $5 credit and remove rate limits. You will not be chargedYour limited trial mode account exceeded the allowed rate limits. Add payment method to receive $5 credit and remove rate limits. You will not be charged
policy_20220Requests rate to %URL% is too highRate limit for domain %DOMAIN% has been reached. Bright Data’s health monitor is throttling down these requests to prevent overloading of the target website. Reduce requests rate and try again or contact Brightdata.com for support
policy_20221Requests rate to %URL% is too highRate limit for domain %DOMAIN% has been reached. Bright Data’s health monitor is throttling down these requests to prevent overloading of the target website. Reduce requests rate and try again or contact Brightdata.com for support

HTTP Error 502

x-brd-err-codex-brd-errorx-brd-err-msg
client_10120Block direct routeRequest reroute blocked. You chose option not to reroute requests thru our superproxy on failure so reroute was blocked. To see more about this setting see: https://docs.brightdata.com/api-reference/proxy/request_error_handling
peer_30030Proxy Error: We do not have proxies in the city you requested,Proxy Error: We do not have proxies in the city you requested, please check the spelling or try again later. Check https://docs.brightdata.com/proxy-networks/faqs#how-to-target-a-specific-city for proper use of city targeting.
policy_20130Residential Failed (bad_endpoint) - Requested site is not available for immediate residential (no KYC) access mode due to the fact that %HTTP_METHOD% requests are not allowed. To get full residential access for targeting this site, Fill in the KYC form: https://brightdata.com/cp/kycResidential Failed (bad_endpoint) - Requested site is not available for immediate residential (no KYC) access mode due to the fact that %HTTP_METHOD% requests are not allowed. To get full residential access for targeting this site, Fill in the KYC form: https://brightdata.com/cp/kyc
policy_20140Residential Failed (bad_endpoint) - Requested site is not available for immediate residential (no KYC) access mode in accordance with robots.txt. To get full residential access for targeting this site, Fill in the KYC form: https://brightdata.com/cp/kycResidential Failed (bad_endpoint) - Requested site is not available for immediate residential (no KYC) access mode in accordance with robots.txt. To get full residential access for targeting this site, Fill in the KYC form: https://brightdata.com/cp/kyc