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Bright Data services can’t be used in connection with certain countries and regions, called Restricted Jurisdictions. This applies to any account, traffic, or transaction that comes from, goes to, or passes through one of these locations.

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Restricted jurisdictions

Bright Data does not process, support, or permit service activity associated with the following jurisdictions:
  • Iran
  • Iraq
  • Lebanon
  • Syria
  • The Palestinian Territories
  • North Korea
  • Cuba
  • Sudan
  • Belarus
  • Russia
  • Crimea region of Ukraine, Luhansk People’s Republic, Donetsk People’s Republic
This action is taken in accordance with applicable laws and regulations, and internal compliance requirements.

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How restrictions are enforced

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Technical blocks

Bright Data applies technical blocks across the platform. These are hard blocks: they cannot be overridden by customers or by Bright Data support, and they apply regardless of any compliance documentation you provide.
Technical blocks are permanent and cannot be appealed. If you are blocked by one of these checks, you cannot use Bright Data services from or in connection with that jurisdiction.

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Account suspension

In addition to technical blocks, Bright Data may identify an account that appears to be associated with a Restricted Jurisdiction and disable it. Unlike technical blocks, account suspensions can be appealed.

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Appeal an account suspension

If you believe your account was suspended in error, reply to the suspension email or open a ticket with support@brightdata.com. Attach your company’s certificate of incorporation (COI), and we’ll review it accordingly.
Only account suspensions can be appealed. Technical blocks cannot.

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Contact

If you have questions about these restrictions, contact support@brightdata.com or your dedicated account manager. Nothing on this page limits or waives any rights, remedies, or obligations of Bright Data under applicable law or under Bright Data’s agreements, terms of service, acceptable use policy, or other applicable policies. Bright Data reserves the right to take any additional actions required or appropriate to comply with applicable legal, regulatory, sanctions, export control, or compliance requirements.